Let me tell you a story about some guttering .....

Some years ago our guttering was damaged by a heavy downfall of snow and our back room was flooded out.  This happened while I was at work and, as you can imagine, came as quite a shock when I arrived home.  I arranged through the insurance company to have new guttering put in place and my back room furnishings replaced. The roofer duly came out and fitted new guttering, a really good job done.  After the next downpour my next door neighbour came round to tell me that she had flooded out in her back extension and it must be because of my guttering. 
I called out the roofer and he went up and had a look as he knew he had done a good job.  He couldn't understand what was happening but when he looked into it .... we were carrying the water from the other houses in the block!  As they have extended their kitchens they have removed the downpipes from their guttering and connected it to mine, but now my guttering had been repaired the water was backing up into their own guttering and dripping over.
Over the years, two of my neighbours have replaced their down pipes so that we are carrying only the other two neighbour's water.  Even though we have a smaller amount of water running along the guttering, it started to leak whenever we had a heavy downpour and over time the fascia started to rot causing that section of the guttering to drop ..... we flooded again.  This time we couldn't claim so while we saved our money to pay for new guttering and fascia we held discussions with our neighbours.  
We are blessed with good neighbours.  Both the neighbours were up for fixing their guttering so we didn't flood anymore, the next door neighbour even offered to pay for our damage to be rectified!  Good neighbours you see.
Eighteen months later we have enough money, we think, to pay for our guttering etc. to be repaired.  We notify the neighbours what will be happening, reminding them that past history may mean that their back rooms will flood.
All is in order, we contacted Adams Askey back in beginning of January (6th) to call in and give us a quote.  We are using this company because we used this company to make a repair to the garage roof after the police damaged it (another story!).  The workmanship was very good and the guys were polite, friendly .... perfect workers, couldn't be faulted on any level so back to the company we went.
We arranged for the first visit to be on the Monday (9th) evening.
John turned up a couple of hours early, but we were in and so we talked, John took notes etc. Quote was written out, deposit paid and we both agreed that we would let him know when work was to be started and then he left.
We now had to sort out when it would be convenient for the men to start the work.

For various reasons, which I wont go into here, we could not give the go ahead until 2nd March but when we rang it was agreed that work would start the next week.......