When we
arrived at The Roker hotel for the night’s stay, the hotel representative came
on board and told us he would call out our names, give us the keys to our
rooms, dinner would be at 18.00hrs in a restaurant next door and breakfast
would be served in the hotel.
We were called
off the coach alphabetically and we followed the previous couple, also named
Brown, and we were then asked to wait by the coach.
All the other
coach passengers were called, given their keys, and went into the hotel. I had to leave my husband outside to seek
warmth and seating inside the hotel.
After five or so minutes, the wife of the other couple came inside to
get warm and seated.
After everyone
appeared to have left the coach, the two Mr Browns were told to wait in
reception for their keys. There was
quite a gathering round the desk so we had to wait to ask about our room, eventually
we were told that they had the key there and then - a gentleman came down to
say he had no electric supply in his room.
This was dealt with, in as much as the young lady behind the desk
appeared to go with him to see what she could do about it. We again asked about our keys; having woke at
04.00hrs in order to be at the coach collection point on time, I was
exhausted. It was now 17.15hrs ish.
the Chaise on the left |
our Restaurant on the right |
The proprietor
(John) of the Chaise Guest House was embarrassed but very helpful and
sympathetic for our predicament, especially as he had not known about our
arrival until that morning. John had
been told he would have a party of four, named Brown; we had only just met each
other and I, for one, did not intend to spend the night sharing a room with
strangers!
There were two
rooms available, one family room (obviously) and another room on another floor
which was not en-suite. I prepared to go
back to the hotel as neither room was really suitable but John asked us to wait
while he tried to sort different rooms for us.
The re-arranged rooms were beautiful and very pleasant.
View from Bedroom window |
We managed to
change and go back to the hotel for our evening meal, out into the cold night
air with wet hair – dinner was at six and we had to walk back to the hotel. We then found out that we had to go out of the
hotel again, to another building for our meal (see X in second picture), to which a young lady showed us.
There was a
birthday party taking place in the restaurant, which meant our meal didn’t
start to arrive until 19.15hrs. The main
course meat was served and eventually we had vegetables brought to go with it. I would like to point out that the waiters
were wonderful; they provided extra delicious sauce for the main course,
exchanged chocolate ice cream for vanilla while being cheerful and helpful. They certainly knew about Customer Service
and we thanked them personally for all their help. We then walked
back into the night air to reach our room.
the view along the front |
the view down to the beach |
The next morning
we had our breakfast in the Guest House, a fantastic meal in good company. Our stay at
The Chaise could not be faulted in anyway BUT
we understood at booking that we would be in a hotel.
Our coach parked outside at exactly the right time, we still had time to have a look around and were suitably impressed. Having passed a marina on our way into the hotel, it would seem that Sunderland has a lot to offer!
surfers in the sea! |
surfs up ...... |
We arrived at the National Railway Museum with a full six hours ahead of us - see the next post.
BTW I sent a letter to the holiday company as I thought they needed to know what had happened....copies to the hotel and the Chaise.
Scenery on the way ... |